Shipping policy

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification once your order has been shipped.
Shipping Methods & Delivery Times
We offer the following shipping options:
• Standard Shipping: 7–15 business days
• Express Shipping: 5–10 business days (where available)
Delivery times are estimates and begin from the date the order is shipped, not from the order date. Actual delivery times may vary depending on your location and customs processing.
Shipping Costs
• Free shipping on all orders over $50
• For orders under $50, shipping costs are calculated at checkout based on your location and selected shipping method.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.
International Shipping
We currently ship to most countries. Please note that international orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer. These charges are not included in the product or shipping price and are collected by the local customs authority upon delivery.
Incorrect or Incomplete Address
Please make sure your shipping address is complete and accurate. We are not responsible for orders that are delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.
Delays
While we do our best to deliver your order on time, delays can occasionally occur due to weather conditions, high order volume, carrier issues, or customs clearance. In such cases, we appreciate your patience and will assist you as much as possible.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date at kon5000tsa@gmail.com (or whatever email you will use). We will work with the shipping carrier to resolve the issue and find the best solution for you.
Contact Us
If you have any questions about shipping, feel free to reach out to us at kon5000tsa@gmail.com